1. Introduction
At Book Publishing Zone, your privacy is of utmost importance to us. We are committed to protecting your personal data and managing it with diligence and transparency. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, SMS, and email services. This policy adheres to applicable legal standards, including 10DLC TCR regulations in the United States and Canada.
2. Information We Collect
Personal Information: When you register, contact us, or utilise our services, we may collect details such as your name, telephone number, email address, and other contact-related data.
Usage Data: We may also gather information regarding your interactions with our platforms, including your IP address, device type, browser, and general usage behaviour.
3. How We Use Your Information
The data we collect may be used to:
- Provide updates, promotions, and essential service notifications.
- Respond to your queries and improve your overall experience with our services.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following circumstances:
- With third-party service providers who assist in managing our communication and marketing platforms. These partners are contractually obligated to protect your information and uphold confidentiality.
- Where legally required, such as in response to court orders, legal proceedings, or to safeguard our rights and property.
5. Your Consent: Opting In and Out
Opting In: By submitting your contact details and confirming your interest, you consent to receive communications from us via email and SMS, which may include updates and promotional content.
Opting Out: You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to our SMS messages.
6. Data Security
We take the security of your data seriously. We utilise encryption, secure servers, and industry-standard best practices to protect your personal information from unauthorised access, loss, or misuse.
7. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your Privacy Rights
You have the right to:
- Access, update, or delete your personal information.
- Request restrictions on how your data is processed, or request its complete erasure.
To exercise these rights, please contact our customer support team at any time.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. We recommend reviewing this page periodically to stay informed of any updates.
10. Data Protection Practices
We are committed to protecting your personal data and maintaining confidentiality. All data collected is used solely to better understand your needs and enhance your experience with our services.
We do not collect sensitive information such as credit card details. Please do not share such data with our representatives; if you do so, it is at your own discretion and risk.
We adhere to PCI standards and applicable consumer protection legislation to ensure your data is handled securely.
To provide our services, your information may be processed by our teams or trusted partners globally, all of whom are subject to strict confidentiality obligations.
11. Use of Pseudonyms
To ensure consistency and clarity during interactions with our team, we may use pseudonyms when corresponding with you. This helps create a seamless experience and a cohesive brand presence, regardless of individual staff members’ identities.
12. Contact Us
If you have any questions regarding our privacy practices, please feel free to contact us at the provided email address.